AccountId: 011433970860
ContactId: d6d793e6-a5e2-4efc-bba7-51adac82ea6e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 410220 ms
Total Talk Time (AGENT): 137783 ms
Total Talk Time (CUSTOMER): 107885 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/d6d793e6-a5e2-4efc-bba7-51adac82ea6e_20250310T16:02_UTC.wav
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[AGENT][NEUTRAL] Gracias mad American Public Life. Me I'm just [PII].
[CUSTOMER][NEUTRAL] See one of the, um, let me ask how they go let me plan like.
[AGENT][NEUTRAL] OK, you call us the number of the police, sir.
[CUSTOMER][NEUTRAL] I know
[CUSTOMER][NEUTRAL] They policy.
[AGENT][NEUTRAL] See and normalized. Uh-huh.
[CUSTOMER][NEUTRAL] OK, it's cincocinco N066.
[AGENT][NEUTRAL] It's the number is nao.
[CUSTOMER][NEUTRAL] You know that is to say decios then no integu.
[AGENT][NEUTRAL] It's a number at telephone number for hour.
[CUSTOMER][NEUTRAL] Oh just in going there.
[CUSTOMER][NEUTRAL] Quarter dress also.
[CUSTOMER][NEUTRAL] Quenta 21.
[AGENT][NEUTRAL] May I if regards to the directionic or electronic.
[CUSTOMER][NEUTRAL] This [PII].
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I says
[CUSTOMER][NEUTRAL] The Highland [PII], Kentucky water set of the States. It me email is [PII].
[CUSTOMER][NEUTRAL] To
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It toreses [PII] OK.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And no polio eso plan dental is a bus can plandentalo el medico.
[CUSTOMER][NEUTRAL] She fine.
[AGENT][NEUTRAL] OK, put me give me a moment.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, so no polo guaranttisa los beneficios as saquerecios and reclamo la polisa suya paraloservicios preventivos is the lovacuvi ascien porciento.
[AGENT][NEUTRAL] Lo masque pasapolisa suyauncintosincuenta la resor personaunervio um basico and to nosotros paramos el ogena porciento you said responsable for.
[AGENT][NEUTRAL] Elde docileques um.
[AGENT][NEUTRAL] But the second.
[AGENT][NEUTRAL] And to say lapolia pagogenaor you says responsable porvete porciento.
[CUSTOMER][NEUTRAL] OK, OK, I must become an or sergeant.
[CUSTOMER][POSITIVE] OK good.
[CUSTOMER][NEGATIVE] It's so over.
[AGENT][NEGATIVE] No, no, I could be on oral surgeon, no.
[CUSTOMER][NEUTRAL] OK, so mm.
[CUSTOMER][NEUTRAL] OK, OK, I need to get dentures.
[CUSTOMER][NEUTRAL] I got dentures.
[CUSTOMER][NEUTRAL] So no COVID now, that's all.
[AGENT][NEUTRAL] Alright
[AGENT][NEGATIVE] No la poliza Nova cure dentures.
[AGENT][NEUTRAL] Its maservisos basicos.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] I see yeah I go I go come all like her surgery.
[AGENT][NEUTRAL] Silapolia nolovacori.
[CUSTOMER][NEUTRAL] [PII], um, um.
[AGENT][NEUTRAL] Silo que essa dentista paraquebayas um limpiesaquelecubrasorciento yeah posalgo questa polialecure um is a polia setta called quierventist and saria so not in a quira uno in particular.
[CUSTOMER][NEUTRAL] OK, the, the, the enviendo the sinta.
[CUSTOMER][NEUTRAL] What I got.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] Oh, I see.
[CUSTOMER][NEUTRAL] Yeah, me too. I'm outside of my make over there.
[CUSTOMER][NEUTRAL] Well, our surgeon. I like get back over me.
[AGENT][NEUTRAL] Um, when a loservisos, the oral surgery, no one arcubiertosajoso plan perosi quere quere conundentista asullipia le curedos ina salano unacase messes is the um a puede pueda er la limpiea los servisos yeah is necessita macerviolo poles cervios banasarcuberto thejosa polia.
[AGENT][NEUTRAL] Per one servios dentistas noun oral surgeon.
[CUSTOMER][NEUTRAL] OK, do you mean.
[CUSTOMER][NEUTRAL] To [PII] looks like I could I'll go.
[AGENT][NEUTRAL] Um, the he check the police.
[AGENT][NEUTRAL] No plan medico poco no cureervicio the oral surgery.
[CUSTOMER][NEUTRAL] OK. Mm.
[CUSTOMER][NEUTRAL] a rush of mushrooms.
[AGENT][NEUTRAL] OK then thisculpe Algoma.
[CUSTOMER][NEUTRAL] No, so yeah.
[AGENT][NEUTRAL] OK, at American Public Life Paoia mm bye.