AccountId: 011433970860
ContactId: d6d61cb8-7344-44ef-b424-dc0979c4cbe5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4880 ms
Total Talk Time (AGENT): 3949 ms
Total Talk Time (CUSTOMER): 860 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/d6d61cb8-7344-44ef-b424-dc0979c4cbe5_20250505T13:12_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can you?
[CUSTOMER][NEUTRAL] OK