AccountId: 011433970860
ContactId: d6d087d9-5c75-4da1-a521-1f1b03bf90f5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 273109 ms
Total Talk Time (AGENT): 133063 ms
Total Talk Time (CUSTOMER): 72326 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/d6d087d9-5c75-4da1-a521-1f1b03bf90f5_20250527T14:40_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] We the gusto.
[CUSTOMER][POSITIVE] Buenos con milao [PII].
[AGENT][NEUTRAL] One of [PII] come on the other way.
[CUSTOMER][NEUTRAL] Uh ulta queer.
[CUSTOMER][NEUTRAL] On a plane.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For me plan the in in the hospital.
[AGENT][NEUTRAL] And the other way.
[CUSTOMER][NEUTRAL] Cerros Saunno Sis.
[AGENT][NEUTRAL] 74.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] So I say on the on the system I'm remembering the information OK.
[AGENT][NEUTRAL] Isola polio senor.
[CUSTOMER][NEUTRAL] No, it's um la de la company for them.
[AGENT][NEUTRAL] OK, sit verification laser Juarezlo sim in the teleroarez.
[CUSTOMER][NEUTRAL] T
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] Very.
[AGENT][NEUTRAL] Colesta.
[CUSTOMER][NEUTRAL] In the moon.
[CUSTOMER][NEUTRAL] Laport, Laport, Louisiana.
[AGENT][NEGATIVE] Con.
[CUSTOMER][NEUTRAL] Cerrore at the cuatro.
[AGENT][NEUTRAL] The tea.
[CUSTOMER][NEUTRAL] No gente cincoocheefa reredos.
[AGENT][NEUTRAL] In ultima cositore core electronicote include esta ria.
[CUSTOMER][NEGATIVE] To have problem.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] It's a [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Which is migra is mandalasseare for a soo declamo consolia correct.
[AGENT][NEUTRAL] And you know [PII] que visa illo beneficioda also sitar um build detayallu on the diagnostico sips.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] listening.
[CUSTOMER][NEUTRAL] Uh yeah yeah um.
[CUSTOMER][NEUTRAL] Aita American normal.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] See, uh, the tossesamoses a documento de parte de the doctor doctor [PII] the tao que codio deo prosemento esos paracororer.
[AGENT][NEUTRAL] Laharac so clamo conqueer con loques establilia cure.
[CUSTOMER][NEUTRAL] OK, and I don't bill pay out.
[AGENT][NEUTRAL] And build the include the diagnostic prose.
[AGENT][NEUTRAL] When [PII] tenga informacionoloform correorel PO box rear of the facts he is to include osinolo po de una cuenta linea and estrosit and I am a public pun to come auelosos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect that's liquiento.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, it's all I mean I check it.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yes, bye.