AccountId: 011433970860
ContactId: d6cf04c6-2e9a-4d2d-8257-c3ed0bc2884c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23399 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3998 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/d6cf04c6-2e9a-4d2d-8257-c3ed0bc2884c_20250116T13:01_UTC.wav
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[CUSTOMER][POSITIVE] I can help you connect.
[CUSTOMER][NEUTRAL] What's your date of [PII].
[CUSTOMER][NEUTRAL] OK