AccountId: 011433970860
ContactId: d6bfa051-9ebb-42d0-90a1-dd2c02c93e43
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8949 ms
Total Talk Time (AGENT): 1931 ms
Total Talk Time (CUSTOMER): 2939 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/d6bfa051-9ebb-42d0-90a1-dd2c02c93e43_20250319T18:45_UTC.wav
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[AGENT][NEUTRAL] On this is.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hi, sorry, it's, it's really hard to hear you.