AccountId: 011433970860
ContactId: d6b7067e-db2a-4890-91ec-8b5c2b20b055
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 319029 ms
Total Talk Time (AGENT): 147106 ms
Total Talk Time (CUSTOMER): 96972 ms
Interruptions: 4
Overall Sentiment: AGENT=0, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/d6b7067e-db2a-4890-91ec-8b5c2b20b055_20250620T19:25_UTC.wav
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[AGENT][NEUTRAL] Gracia.
[AGENT][NEUTRAL] Augusta.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I'm
[CUSTOMER][NEUTRAL] On.
[AGENT][NEUTRAL] When I casino culture.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][POSITIVE] I know, see, you got me.
[CUSTOMER][NEUTRAL] Hello you see when I don't they then go go.
[AGENT][NEUTRAL] C C like culture.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Peru.
[AGENT][NEUTRAL] OK, um, look at the beneficio paraquepapavian.
[CUSTOMER][NEUTRAL] If no paramedic.
[AGENT][NEUTRAL] Medical, OK, um, me and numera telephone encaso de la jamaia de connectada in and numero de polio.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] not.
[CUSTOMER][NEGATIVE] And no.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] And something notable side.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Perodo ceo dossi de here de cuadro.
[AGENT][NEUTRAL] Can you ask here one moment please.
[AGENT][NEUTRAL] OK, pera mea as immiento direction in electronico.
[CUSTOMER][NEUTRAL] La [PII] Freon you know.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I got.
[AGENT][NEUTRAL] You got electronic.
[CUSTOMER][NEUTRAL] Yeah, [PII].
[AGENT][NEUTRAL] You know yeah.
[AGENT][NEUTRAL] OK, so la polia no sotrosa Parese comoque single parent, uh, like foracion delosendientes decis system perrosse comosques and single parent, um.
[AGENT][NEGATIVE] Tria quejamar uh benefits in a card para que no biformacion deusendientepar nootrohaadillo ala polisa pootenemo informacion perosisavemosque tidientes debajo polisa.
[CUSTOMER][NEUTRAL] If employ and child.
[AGENT][NEUTRAL] See yeahlocare systematamin so sparse moque employsit beneficio paradeendientes um perotendiquejamara benefits in a car peraqueo no bienna informacion deuscijos parapolo periostien and beneficios soloquenolo nombres nila fena immiento list aqui.
[CUSTOMER][NEUTRAL] Maybe not.
[CUSTOMER][NEGATIVE] A you have arresting you have arresting and it.
[AGENT][NEUTRAL] See, I got it correct to see you have in a not not all of nombres the solobu cantata solo nombres dejos so sparse moquetine pendient in a polisa paraste parauscijos per tenemolo nombres Soneesita moque benefits in a carnogenbila elliado de losijosusteco la fesento polo and the system.
[CUSTOMER][NEGATIVE] So don't like uh the I'm gonna take some APL.
[AGENT][NEUTRAL] Speaking of mandolinformacion, I just haven't come and be like you know mandolinformacion deuscio papolo systemma.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's the one you know one.
[CUSTOMER][NEUTRAL] I. I when you're young when you order.
[AGENT][NEUTRAL] Sinaitanjamar and see uh isinaitaniaquejamenoan espanol parapalos[PII] parasocijos so solament deciareocona persona can jame.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] OK, well you know, getting a number of benefits in a car on esita numeral.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] It's good.
[CUSTOMER][NEUTRAL] Elite chose.
[AGENT][NEUTRAL] You know.
[AGENT][NEUTRAL] Uh-huh. Correct, to see.
[CUSTOMER][NEUTRAL] Sorry.
[AGENT][NEUTRAL] OK, bueno, because they know bueno [PII].
[CUSTOMER][NEUTRAL] Bye now bye bye.