AccountId: 011433970860
ContactId: d6aa275b-0ad9-4300-9d33-94282762d104
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 217399 ms
Total Talk Time (AGENT): 99828 ms
Total Talk Time (CUSTOMER): 67067 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/d6aa275b-0ad9-4300-9d33-94282762d104_20250523T21:11_UTC.wav
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[AGENT][NEUTRAL] When I tell graciapelela gusto.
[CUSTOMER][NEUTRAL] Uh lipa deli.
[AGENT][NEUTRAL] When I.
[AGENT][NEUTRAL] OK, no, so no nogen cargamoses aparte super beneficio pero puedo desilleen and car so beneficis when de leo numero telephone and caso de lama connecta.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Noosebe nue reso.
[AGENT][NEUTRAL] OK, can a number of the Poconos.
[CUSTOMER][NEUTRAL] But it it's a poo.
[AGENT][NEUTRAL] OK, poli poliapa busupolisa.
[CUSTOMER][NEGATIVE] Perero the United States.
[AGENT][NEUTRAL] OK, um, but ver cars to fashion as in direction.
[CUSTOMER][NEUTRAL] Lamia
[AGENT][NEUTRAL] See,
[CUSTOMER][NEUTRAL] Mar Marco and face a stress.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, can I ask you.
[AGENT][MIXED] OK lajetatino la parte no quetine communicarse conarmo.
[CUSTOMER][NEUTRAL] Nothing go for melamanda no mas.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] El telephone.
[CUSTOMER][NEUTRAL] Lasarta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In.
[AGENT][NEUTRAL] OK, I see el queen cara de la Farmancia I see I'm a farm Aveosques and cara de la polias the farancia, um, and numeral de cevilie para farm avail is unocho scientos.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Nueverererere cuatro.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] El um Grupo.
[CUSTOMER][NEUTRAL] Rescuatro.
[AGENT][NEUTRAL] See, uh-huh unos scientove rererere cuatro numero de group is EM novecuatro nie on hey.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] The side
[AGENT][NEUTRAL] Gionnegato.
[CUSTOMER][NEUTRAL] Ah, the, the, S E N A.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] Uh, uh, the pizza.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] And it's uh it's a customer service.
[AGENT][NEUTRAL] OK, CAO sineitan informacionlo beneficiotenesesitacio tenac Jama customer service Cio neesitan informacios queen jamal directament and a yinal pharmacy help desk.
[CUSTOMER][NEUTRAL] It is.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Then, uh, like graciapo look at thing I want that la de leon.
[CUSTOMER][NEUTRAL] In one, in one minute.
[AGENT][POSITIVE] Good afternoon. Hi and welcome.
[CUSTOMER][NEUTRAL] Bye, bye.