AccountId: 011433970860
ContactId: d6a5b596-4892-4b98-8d8a-2113ab6cb452
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65660 ms
Total Talk Time (AGENT): 11042 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/d6a5b596-4892-4b98-8d8a-2113ab6cb452_20250312T22:44_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.