AccountId: 011433970860
ContactId: d6993d44-2e4c-4511-a1e7-fe6404409cb6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 399160 ms
Total Talk Time (AGENT): 141529 ms
Total Talk Time (CUSTOMER): 198265 ms
Interruptions: 9
Overall Sentiment: AGENT=-0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/d6993d44-2e4c-4511-a1e7-fe6404409cb6_20250117T19:35_UTC.wav
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[AGENT][NEUTRAL] That's just being my American public, [PII]. I'm gonna play that.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] He telephone.
[AGENT][NEUTRAL] OK, you know whether you that policy number of the policy, sir.
[CUSTOMER][POSITIVE] That's wonderful.
[CUSTOMER][NEUTRAL] in 2
[CUSTOMER][NEUTRAL] Trentino.
[AGENT][NEGATIVE] Um, and numero de polia unosincuentres.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] That's that I'm here.
[CUSTOMER][NEUTRAL] Is a claim number.
[AGENT][NEUTRAL] Oh, it is a lama.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You know me.
[AGENT][NEUTRAL] And possemo poquito.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, is the Nombrena simento.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I rein.
[AGENT][NEUTRAL] See no salon this is still correct puearum de roo.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] C as in goo.
[CUSTOMER][NEUTRAL] Sayed.
[AGENT][NEUTRAL] In [PII] queremo de la pasada.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You do.
[AGENT][NEUTRAL] Sioubreres soloquenos alto el dinostico e lexicacione beneficios.
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][NEUTRAL] [PII] in the sin.
[AGENT][NEUTRAL] Seeporteletamos informacion queer inosteo quelamos rescio de partes su travajo um lopema sacar or lopeuviennososapajina the web semaselado is the
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] See, at lepodareumerro de facts is to depolia I can bienlos documentos porque tina sameformacional reclamonose puede paar um and tine algo conque uponta.
[CUSTOMER][NEUTRAL] I went what is this it's important.
[AGENT][NEUTRAL] Ma said no matter the fact is Ochoieteiete.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] I could.
[AGENT][NEUTRAL] Trese Cinco.
[AGENT][NEUTRAL] Nue de cuatro dostres yum poliava said dos quatro ocho.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Says sero cuatro loquesendesque mando el la for my deposito directosis socia on pacolomosa depositas de cuenta evanco.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That.
[CUSTOMER][NEUTRAL] You guys want to see that.
[AGENT][NEUTRAL] So necessitaseman likesas on the beneficiosqueloquepala coia de loquepasseguro primario es unaparillata part er diagnosticosislo portelefoun cooloporenesiosoquesel codeopola ra quetra mergena.
[CUSTOMER][NEUTRAL] No but we wanna do.
[AGENT][NEGATIVE] Oh no.
[AGENT][NEUTRAL] See, see, I'm, uh-huhleue mandalosocomosi lemoso repago.
[CUSTOMER][NEUTRAL] I don't say.
[CUSTOMER][NEUTRAL] No no no.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] And don't.
[AGENT][NEUTRAL] See canvas can no no mandela informacores alsocomoscuti.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Sino masquenoendo quenoscado alco.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] The part sutravajoreo mossabla conosmosillomanda perfects ala mojorlo que alto er de polia nose nosecommolosan inviando.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] No, no, no, no, like.
[AGENT][NEUTRAL] See, OK, when Orlando Algoma.
[CUSTOMER][NEUTRAL] I know it's just some chalice.
[AGENT][NEUTRAL] OK, but the one the address assist me. I'm not American public life. bye.
[CUSTOMER][NEUTRAL] Bye bye bye bye.