AccountId: 011433970860
ContactId: d698a4a5-8c67-489e-8ec3-609cc0efc9dc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65160 ms
Total Talk Time (AGENT): 23481 ms
Total Talk Time (CUSTOMER): 48909 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=1.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/d698a4a5-8c67-489e-8ec3-609cc0efc9dc_20250224T16:27_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], good morning [PII] um for, for, um, Integra Solutions and IMV we're just wrapping up the renewal, um, with everything and we're gonna cross check everything so we're wondering if you could possibly uh request and send over to us um you know the roster, the enforced roster for yeah for both IMV um and uh APL.
[AGENT][NEUTRAL] Right.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Like a detailed report. OK, yeah, OK.
[AGENT][NEUTRAL] And Integra? OK.
[CUSTOMER][NEUTRAL] So the group numbers are 26696.
[CUSTOMER][NEUTRAL] And 253 excuse me, and 2357, wait a second, let me, I gotta look it up here 23755.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] 155 yeah I think I have that memorized. OK, alright, yeah, I'll, I can pull the group detailed report and I'll send it over to you. Is that all you need?
[CUSTOMER][NEUTRAL] There you go.
[CUSTOMER][NEUTRAL] OK, yeah, that's all I need because I wanna basically cross check to make sure everybody's there.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, I'll do that right now and get that over to you.
[CUSTOMER][POSITIVE] OK, I thank you have a great day.
[AGENT][POSITIVE] You too talk to you soon bye.
[CUSTOMER][POSITIVE] Thank you bye bye.