AccountId: 011433970860
ContactId: d640d85b-597b-4374-8274-dce397f4e107
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 91139 ms
Total Talk Time (AGENT): 44099 ms
Total Talk Time (CUSTOMER): 37499 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/d640d85b-597b-4374-8274-dce397f4e107_20250409T16:30_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, hi, I was going to ask you a question, um.
[CUSTOMER][NEUTRAL] My, my husband has um
[CUSTOMER][NEUTRAL] Insurance at his job, short term disability, um, but it's only like 60%.
[CUSTOMER][NEUTRAL] So if something should happen we'd have that big gap there so if do you sell like a gap insurance?
[AGENT][NEUTRAL] Um, for short, short term disability.
[CUSTOMER][NEUTRAL] Medical
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] Um, no, we don't, we don't do gap plans for short-term disability.
[CUSTOMER][NEUTRAL] OK, um, do you know who would?
[AGENT][NEUTRAL] Um, I
[CUSTOMER][NEUTRAL] By chance it.
[CUSTOMER][NEUTRAL] Is that what I would call it is uh just gap medical or am I looking in the wrong?
[CUSTOMER][NEUTRAL] Terminology.
[AGENT][NEUTRAL] Um, no, so it's basically to make up the income that's lost from if he's on disability, is that correct?
[CUSTOMER][NEUTRAL] Right, correct, uh-huh.
[AGENT][NEUTRAL] Yeah, I, I, I, I'm not, I'm not quite sure who does that. I, I'm not, I don't know if it exists, but I, I'm sure it probably does. I would just get online and Google it and see if you can come up with some, like something like a supplemental income.
[AGENT][NEUTRAL] For what short term disability doesn't pay or something like that should be able to, it should pull up some searches for that.
[CUSTOMER][POSITIVE] Alright thank you bye bye.