AccountId: 011433970860
ContactId: d5f3896f-03e0-4113-82a8-b97869630599
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8319 ms
Total Talk Time (AGENT): 4079 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/d5f3896f-03e0-4113-82a8-b97869630599_20250320T18:39_UTC.wav
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[AGENT][NEUTRAL] Calling APL, my name is [PII]. How can I assist you today?
[AGENT][NEUTRAL] Hello.