AccountId: 011433970860
ContactId: d5e0ad17-feb7-4b26-ad4e-c53c3a1f37a1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14199 ms
Total Talk Time (AGENT): 3069 ms
Total Talk Time (CUSTOMER): 9260 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/d5e0ad17-feb7-4b26-ad4e-c53c3a1f37a1_20250610T15:56_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][POSITIVE] Hello, [PII]. That's [PII] again. And uh thank you for um
[CUSTOMER][NEUTRAL] Uh, for your information, I want to, um,