AccountId: 011433970860
ContactId: d58821cd-fced-4285-b0b3-511d510f1358
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26870 ms
Total Talk Time (AGENT): 10123 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/d58821cd-fced-4285-b0b3-511d510f1358_20250513T18:52_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.