AccountId: 011433970860
ContactId: d583966a-2c9a-4394-8650-552689034b1b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31659 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2880 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/d583966a-2c9a-4394-8650-552689034b1b_20250102T13:32_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK.