AccountId: 011433970860
ContactId: d56e039e-e0e1-4c84-b703-39a48ed43bc9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 321619 ms
Total Talk Time (AGENT): 105280 ms
Total Talk Time (CUSTOMER): 134017 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/d56e039e-e0e1-4c84-b703-39a48ed43bc9_20250605T14:51_UTC.wav
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[AGENT][NEUTRAL] We're one of the Augusto.
[CUSTOMER][NEUTRAL] Uh, see.
[CUSTOMER][NEUTRAL] Uh lapea by [PII] deed, OK.
[CUSTOMER][NEUTRAL] It's para para para para claim it has been claiming for telefono.
[AGENT][NEUTRAL] No, so you know claims for telephone.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] OK, let me see.
[CUSTOMER][NEUTRAL] Traves the the internet.
[AGENT][NEUTRAL] Us.
[CUSTOMER][NEUTRAL] Amiro de la la. No, I am not a number per dial number and number of the social security so securities.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] A black coin and no takeup of.
[CUSTOMER][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] Females only.
[CUSTOMER][NEUTRAL] And numeraldo.
[AGENT][NEUTRAL] SCS.
[CUSTOMER][NEUTRAL] Uh dress in uido.
[CUSTOMER][NEUTRAL] What intinue.
[CUSTOMER][NEUTRAL] C 00.
[AGENT][NEUTRAL] Easter res you know.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] For me?
[AGENT][NEUTRAL] Ser Guevara esta esta esta seguro so cirquesta la polia que suja or is the en mas.
[CUSTOMER][NEUTRAL] I to.
[CUSTOMER][NEUTRAL] No, let me.
[AGENT][NEUTRAL] OK, um, but so to direct telephones.
[CUSTOMER][NEUTRAL] So theembre also let me know.
[CUSTOMER][NEUTRAL] Ilaquela can be one of the condo.
[AGENT][POSITIVE] Super.
[AGENT][NEUTRAL] Acts.
[CUSTOMER][NEUTRAL] Since
[CUSTOMER][NEUTRAL] Ebueno la duesiento drink I drink uno is a lasientochetino.
[AGENT][NEUTRAL] Is it on.
[CUSTOMER][NEUTRAL] Tinto reu redo.
[CUSTOMER][NEUTRAL] I it's that way.
[CUSTOMER][NEUTRAL] I mimo de lareciento.
[AGENT][NEUTRAL] confirm number telephone or association supporter [PII].
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] No demos electronicosa esse electronico.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] conele correct.
[CUSTOMER][NEUTRAL] What is the era.
[AGENT][NEUTRAL] So no certificate eldocinco Ocho uno ocho cincodos.
[CUSTOMER][POSITIVE] See. OK. Good.
[CUSTOMER][NEUTRAL] remote.
[AGENT][NEUTRAL] Los loosen sport telefono enge presentacion respect to a los cervicios make recividosque revisados e applicaos beneficio decor quela politi.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEGATIVE] Arila cuenta online tienne que 10 numerro de la polia solament serto que.
[AGENT][NEUTRAL] So the uh city and linea I am a public unto.
[AGENT][NEUTRAL] Add [PII] la palabrapubli Comoublioquitalaounto.
[AGENT][NEUTRAL] I austere in registarse introitimina.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No gracia.
[AGENT][NEUTRAL] Get