AccountId: 011433970860
ContactId: d53e0ad9-e78c-481d-8e83-9b2c2e3404f6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 216809 ms
Total Talk Time (AGENT): 95167 ms
Total Talk Time (CUSTOMER): 76670 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/d53e0ad9-e78c-481d-8e83-9b2c2e3404f6_20250114T14:11_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Ernesto
[AGENT][NEUTRAL] We're gonna do the other way.
[CUSTOMER][NEUTRAL] Oh the status que pals.
[AGENT][NEUTRAL] OK, just pay for.
[CUSTOMER][NEUTRAL] No of them over the army.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] They uno.
[AGENT][NEUTRAL] Will repeat foam.
[CUSTOMER][NEUTRAL] OK, take cuatrocinco say socio socio.
[AGENT][NEUTRAL] Press.
[AGENT][NEUTRAL] OK, [PII] Cuatrocinco Ocho Ochota order that.
[CUSTOMER][NEUTRAL] Alright.
[AGENT][POSITIVE] Perfect. OK.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Sport telephone.
[CUSTOMER][NEGATIVE] No thanks
[CUSTOMER][NEUTRAL] Is [PII].
[CUSTOMER][NEUTRAL] He.
[AGENT][NEUTRAL] I electronic.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] He [PII] on the phone.
[AGENT][NEUTRAL] Which is.
[AGENT][POSITIVE] Perfect. OK, Iainoquees parapolia de de.
[CUSTOMER][POSITIVE] OK, correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The only to some scandal information.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is there a clamo for process the reinta de rescuatoleo e los beneficio and Sio um I wantatos as the serrelier.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEGATIVE] Uselos del quires pago deficio.
[CUSTOMER][NEUTRAL] OK, and method numeral is is is still on.
[CUSTOMER][POSITIVE] Hey, welcome cafe Mariano.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] That's all
[CUSTOMER][NEUTRAL] No, it's still el montoin yes monto.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No monto queer suppolia cure resmillares in embargo um.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh, manana yame is in.
[AGENT][NEUTRAL] Correct, yeah, part manana terres los Fonos eos de sacramental monto que queres.
[CUSTOMER][NEUTRAL] Uh, on the.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] [PII] it's so.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] One minute.