AccountId: 011433970860
ContactId: d516aa5e-f224-4874-9d7e-f1a5a9734422
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15079 ms
Total Talk Time (AGENT): 4309 ms
Total Talk Time (CUSTOMER): 1271 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/d516aa5e-f224-4874-9d7e-f1a5a9734422_20250204T19:00_UTC.wav
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[AGENT][POSITIVE] Thank you for calling UPL.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey, hi