AccountId: 011433970860
ContactId: d5141f78-5e77-4f76-adf7-cb510915380e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 170389 ms
Total Talk Time (AGENT): 65919 ms
Total Talk Time (CUSTOMER): 55874 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/d5141f78-5e77-4f76-adf7-cb510915380e_20250123T15:39_UTC.wav
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[AGENT][NEUTRAL] That's just being my American Public Life. My number is [PII]. Come on to pull you that.
[CUSTOMER][NEUTRAL] Ah, one of the.
[AGENT][NEGATIVE] I don't want
[AGENT][NEUTRAL] OK, that is not the poli.
[CUSTOMER][NEUTRAL] For a company
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, so no seguro Social.
[CUSTOMER][NEUTRAL] Sincono anticuadro.
[CUSTOMER][NEUTRAL] They say they or just say what.
[AGENT][NEUTRAL] Um, may I, may I repeat the numbers for.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Sayin.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] Its tele.
[CUSTOMER][NEUTRAL] The just the ultra same thing.
[AGENT][POSITIVE] In my favorite exonic or electronic.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias so learjetase [PII] [PII] and sapajina the apppele.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, er [PII] public [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] No police have I said those simple sinco.
[AGENT][NEUTRAL] Cro Ocho dose.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See Tami de groupoorsi and Cao inequi laicinal medico a hospital conestosos numeralses the aos pueden acelare clamacion um elnmera de group of aser dose says cinco cinco.
[CUSTOMER][NEUTRAL] Oh, OK. OK.
[CUSTOMER][NEUTRAL] OK, that's here the video.
[AGENT][NEUTRAL] See, yeah, lapiogoma.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I want to go and I'll be.
[AGENT][NEUTRAL] OK, but when the graci bring about American Public Life by.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bye.