AccountId: 011433970860
ContactId: d4f235bc-0169-454c-988d-18b3db17bd17
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3940 ms
Total Talk Time (AGENT): 3940 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/d4f235bc-0169-454c-988d-18b3db17bd17_20250617T13:26_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life, and this is [PII].