AccountId: 011433970860
ContactId: d4e644e1-f42d-4baa-bc44-6aa6f80184a8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28680 ms
Total Talk Time (AGENT): 16087 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/d4e644e1-f42d-4baa-bc44-6aa6f80184a8_20250221T21:56_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Not sure if you can hear me, I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.