AccountId: 011433970860
ContactId: d4b8e66a-75ee-4791-ad0d-9840ecbfcf91
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 185380 ms
Total Talk Time (AGENT): 74988 ms
Total Talk Time (CUSTOMER): 59556 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/d4b8e66a-75ee-4791-ad0d-9840ecbfcf91_20250613T21:06_UTC.wav
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[AGENT][NEUTRAL] When I have.
[CUSTOMER][NEUTRAL] So he could see [PII].
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Um, it's the care let's see, I, um.
[CUSTOMER][NEUTRAL] The quetengo via in um activo.
[AGENT][NEUTRAL] OK, [PII] uh, and hey that the numer the telephone and caso decala jamaia de connect and numero depoa.
[CUSTOMER][NEUTRAL] It is uh.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEGATIVE] Tres resocho chorea.
[AGENT][NEUTRAL] Ingrasumero policies.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It's erodos uattro mete cuatro dostre.
[AGENT][NEUTRAL] OK, right.
[AGENT][NEUTRAL] For verification as immiento direction electronico.
[CUSTOMER][NEUTRAL] It's uh uh Ferrero quince of M.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Clare electronicses CSL quetengoitaque Christi Gonzalez on iete I actountacom or lotroqueteteno.
[AGENT][NEUTRAL] All right, so
[AGENT][NEUTRAL] No, I think I get the name, yes, yeah.
[AGENT][NEUTRAL] OK, OK, so and paracetapolitala, uh, [PII] there's the who.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Why now?
[AGENT][NEUTRAL] So [PII] see no simacuchoo la poliastaanla the juniodiasiseder benticuatro.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hey Coolaporativa.
[AGENT][NEUTRAL] So yes sorajado Parea company.
[CUSTOMER][NEGATIVE] Uh, no, no.
[AGENT][NEUTRAL] Oh, OK, see, equi esta estas poliason solo para nostravajo de la companquelo frese not the name of polia individual.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Oh, sorry.
[AGENT][NEUTRAL] Let's see the budget.
[CUSTOMER][NEGATIVE] Is down.
[CUSTOMER][NEUTRAL] No, so I mean to say.
[AGENT][NEUTRAL] Wait until I thing I wanna.
[CUSTOMER][POSITIVE] Good
[AGENT][NEUTRAL] No, no, no, I