AccountId: 011433970860
ContactId: d48f46e6-2080-4cb8-b57c-aa4d8f10f2f0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36560 ms
Total Talk Time (AGENT): 17371 ms
Total Talk Time (CUSTOMER): 12649 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/d48f46e6-2080-4cb8-b57c-aa4d8f10f2f0_20250609T20:15_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, hi, [PII]. I'm calling to verify your claims address.
[AGENT][NEUTRAL] Our claims address is [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] [PII]. OK, that's all I needed love thank you so much for your help.
[AGENT][POSITIVE] OK, thank you for calling APL. Have a good afternoon.
[CUSTOMER][NEUTRAL] You as well.