AccountId: 011433970860
ContactId: d48a0211-5243-442f-ad24-b9af76e77a99
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 903760 ms
Total Talk Time (AGENT): 327939 ms
Total Talk Time (CUSTOMER): 237510 ms
Interruptions: 5
Overall Sentiment: AGENT=0.4, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/d48a0211-5243-442f-ad24-b9af76e77a99_20250605T15:53_UTC.wav
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[AGENT][NEUTRAL] Yeah, just to put.
[AGENT][NEUTRAL] My.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Hello oh I'm bus.
[CUSTOMER][NEUTRAL] Uh, buenasia minorite is to [PII] de ventana cerra.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] One of the.
[AGENT][NEUTRAL] My number is auto so you're coming.
[CUSTOMER][NEUTRAL] OK, is the, um, this is the eldaluntamostratado deer nest registtro ellanoapa in a web just you know acido possibly this aque uneror.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah, you have like couna chica eldi amaro tests in [PII] que solo pasara.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, and they put the, the, the
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh, the computation.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I can.
[CUSTOMER][NEUTRAL] So that we relamada pavo and tamaa el pago you know noamocomo.
[AGENT][NEUTRAL] In no the uh medical quean group of [PII].
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][POSITIVE] Correct, I see.
[CUSTOMER][NEUTRAL] Beinticuatrore incono.
[AGENT][NEUTRAL] medical number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Perfect. To permit to my way was canharacy on the group on momento.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Nope, they say no contacto uh auto ramos company.
[CUSTOMER][POSITIVE] See, correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Modo de la um er intents and esta momentosmos algosto.
[CUSTOMER][NEUTRAL] CC super power see they yeah you intendrea Marina.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Laina in to secure deo sebala parte and they say create your own your OSC account Igos cohe like it is a group of that.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Matter fact
[CUSTOMER][NEUTRAL] Continue.
[AGENT][NEUTRAL] Lenum group quescuinco uno solatini los los espacios on the lapare unas esco quelos que queso serum group eel corre electronico tenemos and elma de que del contact ok tenemos and a company of.
[CUSTOMER][NEUTRAL] A numeral group.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] On the next the la sciente part on the risque rear unuso.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEGATIVE] No, there's an error, no user was found in the information that was entered.
[AGENT][NEUTRAL] Limortaria proverme el cor electronicosia.
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Huh?
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] [PII] Alo desea.
[CUSTOMER][NEUTRAL] Per hour.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Huh
[AGENT][NEUTRAL] Let me send me once again to [PII] I complete your account set up, see.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] They continue a medic.
[CUSTOMER][NEGATIVE] Or tell me no.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] No sorry yes the porky uh.
[CUSTOMER][NEUTRAL] OK can I have a browser. I better see browser.
[AGENT][NEUTRAL] Oh, but I used to use the Chrome. No, you just send the Chrome.
[CUSTOMER][NEUTRAL] You have to use on the crumb tb. Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, a heel sciente paso medi seque uh buenoques crivi el cor electronico.
[AGENT][NEUTRAL] Weasel para and bile on the verification uh.
[CUSTOMER][NEUTRAL] 4, OK.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Moana Serra.
[AGENT][NEUTRAL] I'll add
[AGENT][NEUTRAL] At.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] May I
[AGENT][NEUTRAL] Jaapusel el correico ape venterontoque de vele undio de verification.
[CUSTOMER][NEUTRAL] Yeah, there you go
[AGENT][NEUTRAL] I don't know.
[CUSTOMER][NEUTRAL] And where you out of it.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Aki Akita.
[CUSTOMER][NEUTRAL] Issiete [PII].
[AGENT][NEUTRAL] Cinco or Jacinco do.
[CUSTOMER][NEUTRAL] No, see the [PII] [PII] [PII].
[AGENT][NEUTRAL] Don't think I know better than I.
[AGENT][NEUTRAL] OK. I was in that.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Information.
[AGENT][NEUTRAL] Uh, might be in password.
[AGENT][NEGATIVE] uh I'm missing.
[CUSTOMER][NEUTRAL] Wow, no sepo [PII].
[AGENT][NEUTRAL] Permit [PII] is June.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] So permit them.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] I was
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] This is.
[CUSTOMER][NEUTRAL] OK, uh, you, you intend on tray.
[AGENT][NEUTRAL] For sour.
[CUSTOMER][NEUTRAL] When is the password? OK, it's [PII].
[AGENT][NEUTRAL] See,
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Maybe the [PII] or ultra base.
[AGENT][NEUTRAL] and [PII].
[CUSTOMER][NEUTRAL] Mhm
[AGENT][POSITIVE] To res no loss.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK, painting or quaroside dress.
[CUSTOMER][NEUTRAL] I can say so.
[AGENT][NEUTRAL] Now unabesque introduces a logoree union.
[CUSTOMER][NEUTRAL] And see.
[AGENT][NEUTRAL] Intos and apart just I can bear.
[CUSTOMER][NEUTRAL] OK, verifica.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Gre Grey.
[AGENT][POSITIVE] Excellent Aurora la consejo Corunia uh are the uh rea password as you to dele password um.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] But that company.
[CUSTOMER][NEUTRAL] OK. Oh.
[CUSTOMER][NEUTRAL] El Don de lore.
[CUSTOMER][NEUTRAL] Manage user no resource center.
[AGENT][NEUTRAL] In Main at there in Research Center.
[AGENT][NEUTRAL] Osino and la pajina principala unocion the forgot passwords to slavia you know see aquista and forget password [PII] sala completamente.
[CUSTOMER][POSITIVE] It's so good
[AGENT][NEUTRAL] Lego Lear forgot password.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] He up el el el el email bile um he goes every I email.
[CUSTOMER][NEUTRAL] If we
[CUSTOMER][NEUTRAL] OK, they have for the kid on the boya Dale sign [PII].
[CUSTOMER][NEUTRAL] Oh, the.
[CUSTOMER][NEUTRAL] I yeah.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] It is.
[CUSTOMER][NEUTRAL] Done the sign out.
[AGENT][NEUTRAL] Sierra patamente.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When I was looking, you see.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, forgot password.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Being this.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] Oh, be
[CUSTOMER][NEUTRAL] [PII], OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No, no, no, no [PII].
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Amenoscale le le cambiarlo.
[CUSTOMER][NEGATIVE] No, that rubbish.
[CUSTOMER][NEUTRAL] Uh but um.
[AGENT][NEUTRAL] No, I was just I got reset password, uh, a limo que solamental password tier.
[CUSTOMER][NEUTRAL] It is so aim the end of a can.
[AGENT][NEUTRAL] Sorry?
[CUSTOMER][NEUTRAL] Yeah I I would I don't know.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Mm, mhm.
[CUSTOMER][NEUTRAL] The call.
[CUSTOMER][NEUTRAL] Oh yeah, that's
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] [PII], new code.
[AGENT][NEGATIVE] I will not receive the confirmation.
[AGENT][NEUTRAL] con
[CUSTOMER][NEUTRAL] Uh-huh. Listo and toes.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Uh, yeah, yeah.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Lito, yeah.
[AGENT][POSITIVE] Perfect. Jain access to so dashboard.
[CUSTOMER][NEUTRAL] Yeah, I think so. Mhm.
[AGENT][NEUTRAL] Um, can I know password you said introdujo?
[CUSTOMER][POSITIVE] See correct.
[AGENT][POSITIVE] Perfect. I sentences Albertolos los invoicesarios.
[CUSTOMER][POSITIVE] Uh buenos we have aura lover.
[AGENT][POSITIVE] Perfect. Uh, I gonna send you the you see they're gonna take a thing and the other way.
[AGENT][NEUTRAL] When you're in the city.
[CUSTOMER][POSITIVE] No, it's salammeo Salame so [PII] [PII].
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Mo yeah get up there.
[CUSTOMER][NEUTRAL] OK, [PII], bye.