AccountId: 011433970860
ContactId: d46d544d-6781-4461-a3f1-182c82ee5df5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 47740 ms
Total Talk Time (AGENT): 6747 ms
Total Talk Time (CUSTOMER): 8501 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/d46d544d-6781-4461-a3f1-182c82ee5df5_20250506T16:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello, my name is uh [PII].
[AGENT][POSITIVE] What I'm so sorry, could you repeat that?
[CUSTOMER][NEUTRAL] Yes, my name is uh [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Hello?