AccountId: 011433970860
ContactId: d40dc937-784e-4398-b3ac-1a335358fa33
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63709 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1687 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/d40dc937-784e-4398-b3ac-1a335358fa33_20250619T17:37_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm