AccountId: 011433970860
ContactId: d3685595-0dcc-4adf-a62d-4706bf8ef13b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 381630 ms
Total Talk Time (AGENT): 216195 ms
Total Talk Time (CUSTOMER): 94004 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/d3685595-0dcc-4adf-a62d-4706bf8ef13b_20250422T18:44_UTC.wav
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[AGENT][NEUTRAL] We want to sell this repele conquiusto.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] When I started.
[CUSTOMER][NEUTRAL] ayam calcium score has el corazoner you examine mereta APL is a word.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Eros cinco er reocinco.
[AGENT][NEUTRAL] Si gra.
[AGENT][NEUTRAL] OK, so here the pro the surit versa and ole port for.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Which is electronicosapolisa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucho gracias [PII] reverse [PII] to polisa correct.
[CUSTOMER][NEUTRAL] Poreo.
[AGENT][POSITIVE] Perfect. Let me tell myself the way I was get out. I mean, sir.
[AGENT][NEUTRAL] Um, esteinmenosteello relisia and afica doctor or on hospital one of.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh, I want the, the oscio, the, the Rao.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] So cases of respecting cirques beneficials there was the lamentes una verification.
[AGENT][NEUTRAL] It is a disclaimerla polio senor.
[AGENT][NEUTRAL] It's an exam in the diagnostic uh sao.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yama C calcium score.
[AGENT][NEUTRAL] 50 calcium.
[CUSTOMER][NEUTRAL] It's cold.
[CUSTOMER][NEUTRAL] 44.
[CUSTOMER][NEUTRAL] Corazon.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] From the.
[AGENT][NEUTRAL] But no cuentos in [PII] this was so principal.
[AGENT][NEUTRAL] This is a principalgenera next to in the beneficioser, the handdonos or the handomargen on on on montoleo gas.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No um.
[AGENT][NEUTRAL] Because he.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] IPL.
[AGENT][POSITIVE] Polo APO correct.
[CUSTOMER][NEUTRAL] Uh, a person you you something.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Entiano and clamoapele sanitarque use andrea or the una cuenta un build detaadoquiclua cos the diagnosticosos.
[AGENT][NEUTRAL] In the consul principallioitarles lacks because in the beneficial theo the the person necessarily so current fle the coo.
[AGENT][NEUTRAL] When I was er just a num the facts and numeral facts er el correo reel el PO box sinos chores.
[CUSTOMER][NEUTRAL] A uh
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] If you won't see me.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Eosal momentoclamo consogu principal principal tanto de seo no.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] OK, um, osteocquedo ostenri and queso segulove.
[AGENT][NEUTRAL] A lamente uh seguro principal.
[AGENT][NEUTRAL] So principalli majinogarrilos cargos in embargoporiminato.
[AGENT][NEUTRAL] Aldopago deerios entoso conesa the beneficio masel build tayado resos eso documentosos revisemos beneficio de la po.
[CUSTOMER][NEUTRAL] You think.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] S as in, OK.
[CUSTOMER][NEUTRAL] OK, yeah, you know, you, you, you don't want me to follow you.
[AGENT][POSITIVE] Perfect. You see documents the treas to correorel PO boxeror facts osustere on a cuenta unaqueosuelosos.
[CUSTOMER][POSITIVE] OK, you like the money.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] It's just so like.
[AGENT][NEUTRAL] I'm gonna.
[CUSTOMER][NEUTRAL] Yeah