AccountId: 011433970860
ContactId: d337decf-744c-4d7f-bfe9-7c5f4557012d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 138100 ms
Total Talk Time (AGENT): 35651 ms
Total Talk Time (CUSTOMER): 84788 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.8, CUSTOMER=2.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/d337decf-744c-4d7f-bfe9-7c5f4557012d_20250321T16:05_UTC.wav
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[AGENT][NEUTRAL] Is a man American Public Life [PII].
[CUSTOMER][NEUTRAL] [PII] the uh the unica porquenemo clear ose on the APL peronos like the dental supplemental plan.
[AGENT][NEUTRAL] OK, that is no.
[CUSTOMER][NEUTRAL] Minore Mari.
[AGENT][NEUTRAL] You tele.
[CUSTOMER][NEUTRAL] The weather deloicina poroueto is reserocinco tres oho says derere.
[AGENT][NEUTRAL] I see.
[AGENT][NEGATIVE] Yeah, no.
[CUSTOMER][NEUTRAL] And no boa they have much I get.
[CUSTOMER][NEUTRAL] I got is in hos in hospital benefit card number so.
[AGENT][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Mm, OK, it's errodos pain theoso.
[CUSTOMER][NEUTRAL] Say quadro Sa quadro.
[CUSTOMER][NEUTRAL] M L C.
[AGENT][NEUTRAL] Yeah, no scient.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Ila fenocimiento yeah tama condorabelito.
[CUSTOMER][NEUTRAL] It's uh Julioventize the del domino.
[AGENT][NEGATIVE] Gracias in medical case that was can no beneficios and tales.
[CUSTOMER][NEUTRAL] Correct parasque me second la partecopaque.
[CUSTOMER][NEUTRAL] Pero questa la dental quelopa er uro so nunca nunca nosablada.
[AGENT][NEUTRAL] No, it's the police and no reservisos and tales no mases porraes mediccas in a hospital, mhm.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect. The one.
[AGENT][NEUTRAL] Algoma.
[CUSTOMER][POSITIVE] It no masabian solamente sit good reference.
[AGENT][NEUTRAL] Uh, not the uno pero puedos are nombre la fechao is [PII] [PII].
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect.asia Moniquetengaindo the OK, I'm good bye bye bye.
[AGENT][NEUTRAL] You know, you want to assist me in my American Public Life. Bye.