AccountId: 011433970860
ContactId: d31945a7-834e-4362-8bc8-c719230368a4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 46189 ms
Total Talk Time (AGENT): 10017 ms
Total Talk Time (CUSTOMER): 11244 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/d31945a7-834e-4362-8bc8-c719230368a4_20250530T17:20_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Yes, this is [PII] with APL. How can we help you?
[CUSTOMER][NEUTRAL] Yeah, hello, can you hear me?
[CUSTOMER][NEUTRAL] Yeah, hi. This is [PII]. I'm calling from provider's office.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?