AccountId: 011433970860
ContactId: d30582e7-15b5-4a60-ac62-363bf147735c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4090 ms
Total Talk Time (AGENT): 4090 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/d30582e7-15b5-4a60-ac62-363bf147735c_20250527T19:55_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?