AccountId: 011433970860
ContactId: d300e300-40b7-421c-9820-c7f99b84fa57
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5730 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 870 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/d300e300-40b7-421c-9820-c7f99b84fa57_20250326T17:39_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.