AccountId: 011433970860
ContactId: d2de5dce-6b08-4ea9-b25e-95b718328f50
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4199 ms
Total Talk Time (AGENT): 4199 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/d2de5dce-6b08-4ea9-b25e-95b718328f50_20250121T15:02_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Lis. This is [PII]. How can I help you?