AccountId: 011433970860
ContactId: d2a8010d-b5f8-4e2f-8623-00fec669eaa1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 69519 ms
Total Talk Time (AGENT): 27031 ms
Total Talk Time (CUSTOMER): 27095 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/d2a8010d-b5f8-4e2f-8623-00fec669eaa1_20250424T14:31_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hi, [PII]. This is [PII].
[CUSTOMER][NEUTRAL] Calling from provider's office.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes, sir. I just want uh uh claim mailing address and the timely filing limit on the pay ID for the claim submission.
[AGENT][NEUTRAL] Uh, [PII]'s mailing address is [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Then you need the payer ID, is that correct?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] 60801.
[AGENT][NEGATIVE] And then there's no timely filing limit.
[CUSTOMER][NEUTRAL] Oh, so we can, uh, submit the claim anytime, right?
[AGENT][NEUTRAL] Anytime, yes.
[CUSTOMER][NEUTRAL] OK. And the pay ID one more time confirm. It's 60801. That's right?
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] Yeah, thank you, [PII]. Thank you so much for putting all the information. Have a great day. Bye for now.
[AGENT][POSITIVE] Thanks for calling APL you as well.