AccountId: 011433970860
ContactId: d265c1a7-b051-4ac5-abb1-f0ad1734ab2c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 136220 ms
Total Talk Time (AGENT): 32659 ms
Total Talk Time (CUSTOMER): 67347 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/d265c1a7-b051-4ac5-abb1-f0ad1734ab2c_20250527T14:20_UTC.wav
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[AGENT][NEUTRAL] Over the years.
[CUSTOMER][NEUTRAL] Oh la la and Erica.
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] una consulaasaque me link un link para pagarermeno pero cuentro mesalleosaoseabreel invoice.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And nosyquelafaya technica sei and nogote who Ibutara.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And system there.
[CUSTOMER][NEUTRAL] get out
[CUSTOMER][NEUTRAL] And the group contact.
[CUSTOMER][NEUTRAL] One moment
[AGENT][NEUTRAL] for
[CUSTOMER][NEUTRAL] I cannot say that.
[CUSTOMER][NEUTRAL] No Nola.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Uh yes, uh, the hand we said again no.
[CUSTOMER][NEUTRAL] Payment account mm.
[CUSTOMER][NEGATIVE] No, what I told you no no.
[CUSTOMER][NEUTRAL] For activity.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, soloal nomela company.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] You can.
[CUSTOMER][NEUTRAL] What yeah yeah man much is in my I know you.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Then yes.
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Hm, no, the way my way which is in my za.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] So they gonna look straight into the year.
[CUSTOMER][NEUTRAL] At