AccountId: 011433970860
ContactId: d2314653-7979-44a5-8b77-67e5a26dea4b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 66400 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3129 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/d2314653-7979-44a5-8b77-67e5a26dea4b_20250521T20:43_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Uh