AccountId: 011433970860
ContactId: d230b47c-317c-4fc2-8005-7cc00f20d36d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23600 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1219 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/26/d230b47c-317c-4fc2-8005-7cc00f20d36d_20250626T12:02_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?