AccountId: 011433970860
ContactId: d20ac758-9033-48a6-88c8-2c226853e5dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21079 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4537 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/d20ac758-9033-48a6-88c8-2c226853e5dd_20241230T22:06_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] I