AccountId: 011433970860
ContactId: d1b9ff3d-bc6b-4b79-b4d8-b35f89c1a190
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11079 ms
Total Talk Time (AGENT): 4859 ms
Total Talk Time (CUSTOMER): 3548 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/d1b9ff3d-bc6b-4b79-b4d8-b35f89c1a190_20250317T20:09_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII].
[CUSTOMER][NEUTRAL] I have the wrong number. I'm sorry, [PII].
[AGENT][POSITIVE] No, you're good. Have a great day.
[CUSTOMER][NEUTRAL] You too.
[AGENT][NEUTRAL] Bye bye.