AccountId: 011433970860
ContactId: d1b8e0ab-bd36-42f3-8ca6-26e1dd72d6f5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 382029 ms
Total Talk Time (AGENT): 181009 ms
Total Talk Time (CUSTOMER): 142499 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/d1b8e0ab-bd36-42f3-8ca6-26e1dd72d6f5_20250206T21:27_UTC.wav
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[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] So when the the contreras.
[AGENT][NEGATIVE] You contreras.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] I'm gonna consult uh uh una sitcom remotolo heel miga no pa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, well overque class contrerapo numer telephone sequelajamara connector.
[CUSTOMER][NEUTRAL] Crea Rocinco.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Do nova errodosochoieto.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mm OK, yes. A number of polia.
[CUSTOMER][NEGATIVE] the polia er erro dos cuatro.
[CUSTOMER][NEUTRAL] Cincore Ocho Ocho.
[AGENT][NEUTRAL] Mm, OK, for verificasfa simento la resonia correo electronico.
[CUSTOMER][POSITIVE] A grill beinco demino.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Decorreo [PII].
[AGENT][MIXED] OK, but if the direction.
[CUSTOMER][NEUTRAL] Seocho those northwest going to say stream [PII].
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Tee.
[CUSTOMER][NEUTRAL] Oh, who knows what to say.
[CUSTOMER][NEUTRAL] Uno 031 46 Southwest 4663 uh stres unos Cinco.
[AGENT][NEUTRAL] Correct, you said you was that correct?
[CUSTOMER][NEUTRAL] Sorry, but.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See, OK, so silla de jamogenosai.
[AGENT][NEUTRAL] Yeah, OK, perfect. OK, invelo beneficio rapito momentito. Yes to know who I guarantee the palos in a verification decortura.
[AGENT][NEUTRAL] And then.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I uh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Patient outpatient outpatient 100%.
[AGENT][NEUTRAL] OK, outpatient include loque no promiento heloina perono include your copago de la viscia.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Oh, OK, you can say.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Like, uh, for the handbook.
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Uh-huh, solamentevalaicopoqueti from the cabeza solament consultares de paga consulta are the repent on grandma ultrasono or letcamento a part.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] One of the logos uh loresulta the to express to Romandoa send me primary doctor.
[AGENT][NEUTRAL] Eso una consulta cuandos solamentevaer arena consultailengele samming a and erina illoquetana brandoegele sing commotal and a partes cuvita.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, well that.
[CUSTOMER][NEGATIVE] Mm they were finding them no extra.
[AGENT][NEUTRAL] Mm, yeah.
[CUSTOMER][NEUTRAL] OK, I can be in my home and look at you.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See Ecopados nose sattamente ntaque uh ecopados is a primario perosiso esa canda muchoson benicin incuentarca pa paralavia es la partele repos.
[CUSTOMER][POSITIVE] Bono.
[AGENT][NEUTRAL] Uh, OK, uh, see the lamente curelo because I'm proceeding into helaina no cure la vita.
[CUSTOMER][NEUTRAL] So consultant miss me up.
[AGENT][NEUTRAL] No consulta no cure cure tratamiento mhm.
[CUSTOMER][NEUTRAL] In the.
[CUSTOMER][POSITIVE] Alrighty.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEGATIVE] so it doesn't make any sense.
[AGENT][NEUTRAL] Mm no no retamento con reento on retamento or prosemento quelaenel oficinacommo uninjectionquele injection of the physical oficinawalguraohe sonograma radiographa es tacosas celeyamantatamiento proce demientos mhm.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] All righty. OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh you.
[AGENT][NEUTRAL] junta.
[CUSTOMER][NEUTRAL] OK, that's it.
[CUSTOMER][POSITIVE] You see unro practic practico I see I see.
[AGENT][NEUTRAL] Is this era uh chiropractico serapiaya correct.
[CUSTOMER][NEUTRAL] Butnoramento OK then go to your rego it can go at least so I don't find you the.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh. Clebangame maj manipulaciones so cosajasisi eso tratamiento.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm it's a strata.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Then I like grape.
[CUSTOMER][NEUTRAL] We make it a little.
[AGENT][NEUTRAL] Yes.