AccountId: 011433970860
ContactId: d19b41a2-73fa-49db-9a4c-e0911cdf2b9a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 124650 ms
Total Talk Time (AGENT): 34232 ms
Total Talk Time (CUSTOMER): 83703 ms
Interruptions: 1
Overall Sentiment: AGENT=3.8, CUSTOMER=1.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/d19b41a2-73fa-49db-9a4c-e0911cdf2b9a_20250102T23:15_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], good afternoon, [PII].
[AGENT][NEUTRAL] Hi [PII], how are you?
[CUSTOMER][NEUTRAL] How are you?
[AGENT][POSITIVE] Uh, probably a little bit better than you sound.
[CUSTOMER][NEUTRAL] I'm pretty I'm actually under under the.
[CUSTOMER][POSITIVE] Under the weather today, yeah, under the weather, so, but I got a new group and that always makes me feel better. So, uh.
[AGENT][NEUTRAL] Are
[AGENT][POSITIVE] Nice.
[CUSTOMER][NEUTRAL] So I've got a new group and they're gonna enroll for 21 um so I just wanted to reach out to you and see if we could get um an email sent to the owner with everything we need to enroll.
[AGENT][NEUTRAL] Yeah, sure, no problem. And do you have the email address that I need to send it to?
[CUSTOMER][NEUTRAL] Yes, it's [PII].
[CUSTOMER][NEUTRAL] So it's [PII].
[CUSTOMER][NEUTRAL] [PII]. It's [PII]. So it's [PII].
[AGENT][NEUTRAL] All right, I got it. So they just need the um implementation paperwork for the master app and all those things that they need to complete.
[CUSTOMER][NEUTRAL] Correct, I think it's only like what, maybe 8 pages or something.
[AGENT][NEUTRAL] Yeah, something like that.
[CUSTOMER][NEUTRAL] Yeah, it's for the for [PII] 9.
[AGENT][NEUTRAL] Damn.
[AGENT][POSITIVE] All righty.
[CUSTOMER][NEUTRAL] OK, yeah, so, um, I told, I told him I'd get something out to him this week and that, um, we would be able to, uh, have an effective date of [PII].
[AGENT][POSITIVE] Not a problem, sir.
[AGENT][POSITIVE] Absolutely we'll have it sent by tomorrow.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][POSITIVE] Alright, so I expect 8 people and it'll be employer paid and that's everybody, so it's good.
[AGENT][POSITIVE] All right, sounds good.
[CUSTOMER][POSITIVE] All right well thank you much.
[AGENT][POSITIVE] You're welcome, sir. Feel better.
[CUSTOMER][POSITIVE] Yeah thank you have a good evening. Take care bye bye.
[AGENT][POSITIVE] All right you too bye bye.