AccountId: 011433970860
ContactId: d193400f-25cd-4f0b-af51-72da2da25842
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 291019 ms
Total Talk Time (AGENT): 117927 ms
Total Talk Time (CUSTOMER): 99125 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/d193400f-25cd-4f0b-af51-72da2da25842_20250411T13:11_UTC.wav
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[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] 01 of the Madonald's.
[AGENT][NEUTRAL] One of the way.
[CUSTOMER][NEUTRAL] 01 of the posa.
[CUSTOMER][NEUTRAL] Oh damma prejuta posseuro.
[CUSTOMER][NEUTRAL] Perololos um periamosabellatura porque noses dental ete dental or or or or ene paramedic primariobien.
[AGENT][NEUTRAL] OK, just.
[CUSTOMER][NEUTRAL] Oh yeah, you tell me.
[CUSTOMER][NEUTRAL] OK, no poli errodos in cuentao say.
[CUSTOMER][NEUTRAL] What would you say that?
[AGENT][NEUTRAL] Every.
[CUSTOMER][NEUTRAL] That's you.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] Yeah yeah.
[AGENT][NEUTRAL] Sermalo Dias apone swimformacion esto deurian as I say to mention.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Well yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] The ro?
[CUSTOMER][NEUTRAL] 7 trentao apartamentogeno.
[CUSTOMER][NEUTRAL] 33012.
[AGENT][NEUTRAL] in your.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Oh, [PII], Florida.
[AGENT][NEGATIVE] So no tele now.
[CUSTOMER][NEUTRAL] Oh no you say doste cincosiete cuatro n.
[AGENT][NEUTRAL] When masit is electronic sociest polis.
[CUSTOMER][NEUTRAL] Oh Mila Romero aroun.
[AGENT][NEUTRAL] Just for one and the other is to stay on the por res uh tire like a conestapoa correct.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The inform que seguro esseguro supplemental or cono memo gaa leosikokogusa liquetamento medical kiva.
[AGENT][NEUTRAL] This was this was principal.
[AGENT][NEUTRAL] It's a police in Cao deformedad or accident.
[AGENT][NEUTRAL] And there is no an official level.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] Yeah, then
[AGENT][NEUTRAL] Etienne poliaalcon ape malo unica poliaine congapelees estapolisa que que la partakele cure principal.
[CUSTOMER][NEUTRAL] Oh my and to say.
[AGENT][NEUTRAL] Usamento de loss and sac.
[CUSTOMER][NEUTRAL] And don't say as I say.
[CUSTOMER][NEUTRAL] Uh, I, ergo er erga para para para que la fun so.
[AGENT][NEUTRAL] ole cure principal.
[CUSTOMER][NEUTRAL] But no dental dentals.
[AGENT][NEUTRAL] Servicios and no comprehendlo examine is rotinarrios Raosekis etc. er exes so no sine embargo salon and in sexient pipioser.
[AGENT][NEUTRAL] Then tales and is a caso er la polio gastros respect to accident.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, done.
[CUSTOMER][NEUTRAL] But I put in there.
[CUSTOMER][NEUTRAL] It's.