AccountId: 011433970860
ContactId: d191dd91-130f-428d-bfe4-45140d5036ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 432600 ms
Total Talk Time (AGENT): 231370 ms
Total Talk Time (CUSTOMER): 130762 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/d191dd91-130f-428d-bfe4-45140d5036ba_20250305T15:09_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Bedlo to American public life.
[CUSTOMER][NEUTRAL] See, uh, Mira.
[CUSTOMER][NEUTRAL] Uh, your, your 10 el el el el.
[CUSTOMER][NEGATIVE] I, I'm gonna um I'm gonna visit [PII]. I'm gonna cerse.
[CUSTOMER][NEUTRAL] It for me.
[CUSTOMER][NEUTRAL] Un momento momento.
[CUSTOMER][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] It doesn't mean that you don't get them out of.
[CUSTOMER][NEUTRAL] Get my hold.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] cir the other way.
[CUSTOMER][NEUTRAL] OK, Crolo.
[CUSTOMER][NEUTRAL] [PII] uno uno rese.
[AGENT][POSITIVE] gracias.
[AGENT][NEUTRAL] Ma.
[CUSTOMER][NEUTRAL] Freer Ochoacasano.
[AGENT][NEUTRAL] So if you mention telefano is the suria.
[CUSTOMER][NEUTRAL] See, the nose [PII].
[AGENT][NEUTRAL] electronics.
[CUSTOMER][NEUTRAL] Roger Ochoa.
[CUSTOMER][NEUTRAL] [PII] cinco trea ya.
[AGENT][POSITIVE] beneficios.
[AGENT][NEUTRAL] When I you sir.
[CUSTOMER][POSITIVE] Correct
[AGENT][NEUTRAL] OK, no problem. Are you in the rest and put to the que solamentes una verification the no guarantee a power to disclaimer.
[CUSTOMER][NEUTRAL] For nose to the sit me.
[CUSTOMER][NEUTRAL] It's a normal.
[AGENT][NEUTRAL] Lele beneficios and your mental abdo el disclaimer quela polia.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lapoliaina do peoples beneficiochoa unos beneficio poospital el cuala recoverasos medios in cuantos testes pitadiado.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] As to Maximo demientosincuenta lasalfilios starting menos.
[AGENT][NEUTRAL] Para servicius amulatorios patient resintosola diarios.
[CUSTOMER][NEUTRAL] Moving
[AGENT][NEUTRAL] It's justin tantoceaerapiaya.
[AGENT][NEUTRAL] um
[AGENT][NEUTRAL] Servios questendra lacionados or cerviciosteos Siva and as salam emergen hospital and an urgent care.
[AGENT][NEUTRAL] Here.
[AGENT][NEUTRAL] Ittamen cure redo losincividos in a clinical office in.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] res uh.
[AGENT][NEUTRAL] Themiento or demientos an afic doctor.
[CUSTOMER][NEUTRAL] See the lava I said in in.
[CUSTOMER][NEUTRAL] Uh logo.
[AGENT][NEUTRAL] Pocus.
[CUSTOMER][NEGATIVE] But you don't say henintendo or you don't say lie you you get us me man la lava nuclear.
[AGENT][NEUTRAL] Correct solamente the informal possi seva curido no seva curried clamo calling for sad.
[CUSTOMER][NEUTRAL] OK, and does it on the on the seguro pie.
[CUSTOMER][NEUTRAL] Your your your your power.
[AGENT][NEUTRAL] ostenest form a sablar lugar sevarela prevo de que estunga que por favor er no semi reclamoreamentos porque esta poliapaga desue de seguro principal no pagan paga desues.
[AGENT][NEUTRAL] Pa.
[CUSTOMER][NEGATIVE] No answer to the question.
[AGENT][NEGATIVE] No Paga correct pagada desue bassado queso seguliquemo desipa okoguano cervicios medics.
[CUSTOMER][NEUTRAL] For the hand, but you don't go about its incuenta pesos.
[CUSTOMER][NEUTRAL] Can you let them see that you and palmeto ao medicmique you know receiving it tata.
[AGENT][NEUTRAL] OK, and a taque meters is rasaa and to steel Ios on the serrala preva le entreado con informerio vis a lao principal las the beneficis de de reva.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] Uno is loo just facts and senator [PII] correorel PO box Saminataoinos used the portunia de una cuento documento direct them into.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I don't, don't the persona.
[CUSTOMER][NEUTRAL] Ok, you know.
[AGENT][NEUTRAL] Silas a secure punto. I am a public [PII] host and a website.
[AGENT][NEUTRAL] He settlements pasosa.
[CUSTOMER][NEUTRAL] Seal.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] your power.
[CUSTOMER][NEGATIVE] Look it don't get it the way I was.
[AGENT][POSITIVE] Correct, osteos can be lure.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] It ambien like explicas the beneficial the principal.
[AGENT][NEUTRAL] Paras declare maxi and effi the para [PII] is the resintozola dediarios.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah is the money to the.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Monopo momento
[AGENT][NEUTRAL] again.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, you know.