AccountId: 011433970860
ContactId: d16bc090-2ccd-4deb-b722-5c263234ff9d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 373459 ms
Total Talk Time (AGENT): 133625 ms
Total Talk Time (CUSTOMER): 112849 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/d16bc090-2ccd-4deb-b722-5c263234ff9d_20250620T14:13_UTC.wav
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[AGENT][NEUTRAL] In one of the uh.
[CUSTOMER][NEUTRAL] [PII] just ayamandoporianriro.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] It's the [PII].
[CUSTOMER][NEUTRAL] The unaita quetu.
[CUSTOMER][NEUTRAL] And er er a copaolo parian or comounciona.
[AGENT][NEUTRAL] In the end you know.
[CUSTOMER][NEUTRAL] Amazon depot.
[CUSTOMER][NEUTRAL] Is just a a payer payer ID?
[AGENT][NEUTRAL] telecom outpatient certificate number or in hospital certain number in Nagual it's a number.
[CUSTOMER][NEUTRAL] That.
[CUSTOMER][NEUTRAL] Is that a member ID?
[AGENT][NEUTRAL] In the tale precergo outpatient certificate number or in hospital er number and aparta avajolaterjeta.
[CUSTOMER][NEUTRAL] The errodos takes errocho rocho ML ocho.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The forward but if you got a number lao la telephone.
[CUSTOMER][NEUTRAL] The Ivanriro arererorenosementoes [PII].
[AGENT][NEUTRAL] Rivero.
[CUSTOMER][NEUTRAL] So I haven't found it.
[CUSTOMER][NEUTRAL] See that just say [PII].
[AGENT][NEGATIVE] No democracy the er decor electronico que senorriro associo de la polia person.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Demons on it.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Andreagalocora memoga el pueerta.
[AGENT][NEUTRAL] Er a system from the
[AGENT][NEUTRAL] Of the.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] So no problem, uh, er no I mean the circo.
[CUSTOMER][NEUTRAL] Name on the rape.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, so you know [PII] is the same and the pors by like uh replica to correct.
[CUSTOMER][NEUTRAL] Same.
[AGENT][POSITIVE] OK, um, so sorriro a momento proolatapele alugar rescimento me.
[CUSTOMER][NEUTRAL] No, so said.
[AGENT][NEUTRAL] OK, the proto support.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] Porquelour era so rivero is in contact to garmento de un seguroario or gap.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lead on the letters and being at the lamento sotosino er auto cao que nosecomoun este seguru no puejami.
[CUSTOMER][NEUTRAL] Yeah, the point and, OK, er, poo no reference yes so no congasa no no.
[AGENT][NEUTRAL] No necessiter and reference the clasitamoel build the tao control informacloervidoselexcaindo beneficise principal part.
[CUSTOMER][NEUTRAL] OK, O queendo osciaquena says and am I right pero meenda member the yo yo secuaddale de la dajeda.
[AGENT][NEUTRAL] Enross numeral certificate er podemos in sero.
[CUSTOMER][NEUTRAL] Yeah, estamosacalepopoola has a monore in medijoquenocare member ID [PII].
[AGENT][NEUTRAL] The system certificer so no number to de la.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Yeah, OK, OK, [PII] bring this informa mucha gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, Moa grace.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] You welcome bye bye.