AccountId: 011433970860
ContactId: d1606715-638c-4c17-937e-75d861bb471d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 244039 ms
Total Talk Time (AGENT): 111797 ms
Total Talk Time (CUSTOMER): 103951 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/d1606715-638c-4c17-937e-75d861bb471d_20250314T15:10_UTC.wav
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[AGENT][NEUTRAL] I know the gusto.
[CUSTOMER][NEUTRAL] I mean Julios.
[AGENT][NEUTRAL] OK, if I go.
[CUSTOMER][NEUTRAL] umamiento mounteer una cola.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, prevents you know not er pagos and saber got insurance comoquearer and press.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, what is your moment.
[CUSTOMER][NEUTRAL] And, and, and payer ID or?
[AGENT][NEUTRAL] No, numeral politelaparta is an inpatient outpatient cert.
[CUSTOMER][NEUTRAL] OK, uh, melobanga and pitape the outpatient no no no a numeroeserolos.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And they in pay in hospital benefits this a set vent dress.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Presentitrevecinco dosesiete.
[AGENT][NEUTRAL] You ask you one moment.
[CUSTOMER][NEUTRAL] OK, got it.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] There are numeral telephone and tele connector.
[CUSTOMER][NEUTRAL] Ereerrocinco revenue cinco er dress.
[AGENT][NEUTRAL] Ora as direction electronic.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The nasi Julio [PII] on [PII] retread [PII].
[AGENT][NEUTRAL] And [PII] and Sura.
[CUSTOMER][NEUTRAL] El the travajo is Julio arova SMP [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect what else you want.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah gutura.
[AGENT][NEGATIVE] Um, as servi habulaio, um, esto caro central nausolopian.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so, so I.
[CUSTOMER][NEUTRAL] OK, nothing sending uncopao and one thing.
[AGENT][NEUTRAL] Normamente aosloqueingesque processing remote you know genreclamo um pero alugares depending on nolugarbaya normamenttrojota no problem uh central theoso avees leanque age you the focus tenvire clamo.
[AGENT][NEUTRAL] Pelota you know him being lamente so solamenteta or jama idlelata and.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] and a caso de la la.
[AGENT][NEUTRAL] Coretos precudosea una prevadnostico you know preven mhm correct.
[CUSTOMER][NEUTRAL] OK, man.
[CUSTOMER][NEUTRAL] Enaica but I didn't go er no poly but but I so no I have not not my preventtinaa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, the inescaiseria partsu beneficio conosotros.
[CUSTOMER][NEUTRAL] OK, I, [PII].
[AGENT][NEUTRAL] Then I.
[CUSTOMER][NEUTRAL] Don't that's the way she's in my.
[AGENT][NEUTRAL] And then now they get up and I get to go in there.
[CUSTOMER][POSITIVE] Yeah I think I went there I suppose for you.
[AGENT][POSITIVE] You know that I stand up.