AccountId: 011433970860
ContactId: d135b597-99ba-4b16-ae86-57ad2f961a86
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2880 ms
Total Talk Time (AGENT): 2880 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/d135b597-99ba-4b16-ae86-57ad2f961a86_20250624T16:13_UTC.wav
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[AGENT][NEUTRAL] Calling APL, my name is [PII]. How can I assist you today?