AccountId: 011433970860
ContactId: d134307e-edad-4c46-9161-bec71a6b1414
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20100 ms
Total Talk Time (AGENT): 10963 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/d134307e-edad-4c46-9161-bec71a6b1414_20250210T13:39_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.