AccountId: 011433970860
ContactId: d123d6af-17e4-42d7-aba6-973762aba0c6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15279 ms
Total Talk Time (AGENT): 5899 ms
Total Talk Time (CUSTOMER): 4889 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/d123d6af-17e4-42d7-aba6-973762aba0c6_20250207T17:32_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Hi Miss [PII], I was calling to get some help with verifying eligibility for a patient.
[AGENT][NEUTRAL] OK, may I ask who's calling?
[CUSTOMER][NEUTRAL] [PII]