AccountId: 011433970860
ContactId: d11e71c4-55f7-4c70-875d-7c07e1a81c0d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 327779 ms
Total Talk Time (AGENT): 107688 ms
Total Talk Time (CUSTOMER): 168337 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/d11e71c4-55f7-4c70-875d-7c07e1a81c0d_20250410T20:39_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Memo.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] It's zero uno no no quattro quatro uno uno.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Let.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] OK, so sarabia system male me verificero e simino direction in telephone.
[CUSTOMER][NEUTRAL] And reinco no nomino is cinco it doesn't know those sort of horror way [PII] I mean [PII].
[AGENT][NEUTRAL] No mass in [PII].
[CUSTOMER][NEUTRAL] Oh, going aa but uh I I'm passing.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] That.
[AGENT][NEUTRAL] I'm.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEUTRAL] Mira que I got my egoo una consula but certain unel claim number reino says trese.
[CUSTOMER][NEGATIVE] There is no, but no.
[CUSTOMER][NEUTRAL] Alright, that was where you dressing no.
[CUSTOMER][NEUTRAL] To Palo
[CUSTOMER][NEUTRAL] Tresino res res this is uh office that it's not covered.
[CUSTOMER][NEUTRAL] Come from the LOB and toss El dressing.
[CUSTOMER][NEUTRAL] Ocho rose uno resino rose siete uno.
[CUSTOMER][NEUTRAL] See no no dressing.
[AGENT][NEUTRAL] OK, permita is going to put forward was car in locomo.
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] Perfect. Its relavios cure the rosinco.
[CUSTOMER][NEUTRAL] See la preunte is chubbajo Syria and health corp inc nothing onun ninguno nunato forget you're getting on and taos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] soon they envision.
[CUSTOMER][NEUTRAL] OK, it is it's a it's a geo.
[CUSTOMER][NEUTRAL] [PII] take me in fact I mean miss you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero claim no montos gonna re rein the unqui facto that that and and and and.
[AGENT][NEUTRAL] Claro [PII].
[CUSTOMER][NEGATIVE] Oh no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] un facto um
[AGENT][NEUTRAL] Surgery Center of Aventura.
[AGENT][NEUTRAL] His story is Elan proportion and doctor [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] This is the the line uh-huh.
[CUSTOMER][NEUTRAL] Yeah it preunta.
[CUSTOMER][NEUTRAL] Teaching.
[AGENT][NEUTRAL] Lara.
[AGENT][NEUTRAL] Solomima prosemiento see in effect solomaseo soloment means more lamo.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] See like bake.
[AGENT][NEUTRAL] Elmore corote uno been incomplete and to estamos resitano likes the beneficios.
[CUSTOMER][NEUTRAL] A no no man.
[AGENT][NEUTRAL] Love ilos and the beneficios questavajo el resincochoodos no.
[CUSTOMER][NEUTRAL] OK and.
[AGENT][NEGATIVE] It's a little lamo que uh quepagamos and cerca total decientos.
[CUSTOMER][POSITIVE] Perfect
[AGENT][NEUTRAL] Scientosiete con conticuatta.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII] is super consulta mucha gracias.
[AGENT][NEUTRAL] No way.
[CUSTOMER][NEUTRAL] No, no, it is.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] then we on the.
[CUSTOMER][NEUTRAL] Hello.