AccountId: 011433970860
ContactId: d0f16844-52d7-4574-a4d1-9cbea730de4b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 331869 ms
Total Talk Time (AGENT): 119752 ms
Total Talk Time (CUSTOMER): 160570 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/d0f16844-52d7-4574-a4d1-9cbea730de4b_20250114T15:51_UTC.wav
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[AGENT][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Seen this.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] la la la la.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][POSITIVE] Clado theme can be a good a good informa [PII] a mepod.
[CUSTOMER][NEUTRAL] the
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Elsa.
[AGENT][NEUTRAL] Enro depolia policy cert.
[CUSTOMER][NEUTRAL] OK, hiya numeralaquipe I did this sesa ocho erono.
[AGENT][NEUTRAL] Mm, OK. Payer ID. No Payer ID is parapagar and policy certificate, outpatient cert or inpatient cert?
[CUSTOMER][NEUTRAL] OK, the Hamtonaragi hospital benefit certificates operation benefit certification number for that.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] See, see, correct.
[CUSTOMER][NEUTRAL] OK, a person. OK, el el sero inticuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They're saying by single?
[CUSTOMER][NEUTRAL] Say no.
[CUSTOMER][NEUTRAL] Single?
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] E de Luisocho.
[AGENT][NEUTRAL] OK. Is numer telephone and casquela jamas connector.
[CUSTOMER][NEUTRAL] Precinco te cuatro uno u rose.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] No, you can ask, yes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, in pover fascimento lareiony core electronic.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, I got to mino escient numeral electronic breves Gonzale Gonzale [PII] says tagayabatamento numerallea floria says.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect, I would ask.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, uh, uh, latataquetienne and numero que eslatata quetienneeseria is the el, uh, the rosein I know I think, OK, so, um, no esajeta no es la questavi gente so the heellebio la casadi gente at the moment.
[CUSTOMER][NEUTRAL] Isado.
[CUSTOMER][NEUTRAL] For la la.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Lito ja javilajeta or maeal the cinculaborales the.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] See polo nero of automatic laya.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No porque gurupo the city queer online and to to the grouppatatiiadooredos and playadorque vasser online and to noimanera de cambia solamentouna persona mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, no, no, no lobo mija no no down low pal pal PDF.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Got it.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Oh, OK, bueno, no it istanel telefono hisan noselovaya walder um unolobuda printial delopode quisas walta perono printia um sangua computu mail lo.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] See lalalala or uh I don't OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] They know that's when you're Gonzale. I got macale the other way.
[CUSTOMER][NEUTRAL] No, it's a.
[AGENT][NEUTRAL] then they get that.
[CUSTOMER][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] So bye bye.