AccountId: 011433970860
ContactId: d0efe8d1-530b-4363-8b24-8c7ca5d9ab25
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 126489 ms
Total Talk Time (AGENT): 57867 ms
Total Talk Time (CUSTOMER): 57510 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/d0efe8d1-530b-4363-8b24-8c7ca5d9ab25_20250204T15:57_UTC.wav
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[AGENT][NEUTRAL] That's just my American public life. My number is [PII].
[CUSTOMER][POSITIVE] [PII] and we are a benefits for.
[AGENT][NEUTRAL] See that's the number.
[CUSTOMER][NEUTRAL] [PII] Marta.
[AGENT][NEUTRAL] It's the number at the left.
[CUSTOMER][NEUTRAL] Trecelocinco doste cinco sincuente cinco and cinco.
[AGENT][POSITIVE] Gracia the number of the polia.
[CUSTOMER][NEUTRAL] Uh croentinco.
[CUSTOMER][NEUTRAL] [PII] says Melle Ocho.
[AGENT][NEUTRAL] In my pue if you got a number such as passe.
[CUSTOMER][NEUTRAL] See this inuelochen Cinco uh Daniel [PII].
[AGENT][POSITIVE] Gracias intipo the beneficials.
[CUSTOMER][NEUTRAL] And is it I see visita but specialistastacuviertoe proseentos in office outpatient procedures in office.
[AGENT][NEUTRAL] OK, so no guarantees a loss astaquerecioserre clamo um palas consultas demon.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So laporia no cure consultael promiento.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In Laicina medical vacurivajo beneficio the outpatients as a quatromilla desporanolepasille copago or coinsurance asitaineto desponi.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So is OK, it, it's those, uh, patients, uh, the quarter mil including mecos insurance.
[AGENT][NEUTRAL] Same um Copago the docile eco-insurance.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah OK.
[CUSTOMER][NEUTRAL] Outpatient procedures, no?
[AGENT][NEUTRAL] Mhm. Palos pro demientos uh-huh.
[CUSTOMER][NEUTRAL] In office outage.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, perfect. Hey [PII], may I take the last number of the reference for.
[AGENT][NEUTRAL] Not in the most numerous referencia, but those are me nombre la fechao Monicaefe de Florida.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ah we no [PII] gracias.
[AGENT][NEUTRAL] C another Alcomass.
[CUSTOMER][NEUTRAL] Yeah, that's all. I'm all that bye.
[AGENT][NEUTRAL] OK, but the one that's just me. I'm at American Public Life. Bye.